Terms & Conditions

Patient Information

All patients must provide full contact details, including address, telephone number, and email, in order to secure an appointment.
All new patients are required to complete a medical history form at their first appointment. This is essential for consultation and treatment planning.
All personal information is treated as confidential and protected under Data Protection legislation.
Patient information will never be shared with third parties without written consent. You will not receive unsolicited communications from us.
You may unsubscribe from our mailing list at any time.

Appointment reminders are sent via text or email the day before your booking.
If you need to cancel or reschedule, please provide as much notice as possible so that we can best manage our appointment diary.
At peak times, a nominal deposit (refundable upon attendance) may be required to secure your booking.
Please do not attend if you are unwell. Many treatments are contraindicated during illness, including colds, cold sores, or local skin infections. If unsure, please call to discuss with your practitioner.
Routine review appointments are offered following Botulinum Toxin treatment within 2–3 weeks. After this period, additional treatment or “top ups” are chargeable.
New patients are seen for consultation and assessment. Treatment is not usually provided on the first visit except in exceptional, pre-agreed circumstances.
Laser, IPL, and hyaluronidase treatments require prior assessment and a test patch.

We do not treat patients under the age of 18, unless under the supervision and direction of a named practitioner.
Please do not bring children to the clinic unless they are old enough to remain unsupervised in the waiting area.
Children cannot accompany you into treatment rooms.

The first consultation is free of charge; subsequent consultations carry a £50 fee, redeemable against treatment costs.
Full treatment costs, including any recommended maintenance, will be provided before treatment begins.
Payment must be made in full at the time of treatment.
We accept cash and major debit/credit cards.
For Sculptra® treatments, a non-refundable deposit is required at the time of booking. The product will be prepared at least 3 days in advance.
A discretionary deposit may be requested for certain treatments.
Discounts and vouchers cannot be applied to products or treatments.

Fees charged for treatment cover the delivery of care and service, which includes:
Consultation and assessment
Provision of information and advice
Safe administration of evidence-based products
Follow-up appointments and aftercare support where appropriate
While we are committed to providing the highest standard of care — including honest advice, safe treatment in experienced hands, and use of clinically proven products — results can vary. For this reason, we cannot guarantee outcomes and refunds will not be issued if results do not meet expectations.